Privacy Policy

16-March-2026

Kletch (“Kletch,” “we,” “us,” or “our”) is a federally incorporated Canadian company that provides a technology platform enabling property buyers, sellers, and lenders to connect, verify documents, complete due diligence steps, and execute agreements through licensed third-party services.

Kletch is not a lender, financial institution, escrow agent, or property seller. We do not hold, transmit, or custody funds.

We collect only the information necessary to facilitate property-related transactions and verify your identity, eligibility, and documentation. Under our minimal data storage model, Kletch retains limited information while using licensed third-party providers to handle sensitive data.

Information You Provide

This may include:

• Full name, email address, and phone number
• Account registration details and basic profile information
• Employment details (occupation, employer name, income range)
• Property preferences and selected listings
• Correspondence with customer support
• Application metadata (timestamps, status updates, actions taken)

Information Processed by Third Parties

Certain sensitive information is collected and processed directly by licensed third-party service providers and is not stored by Kletch. This may include:

• Identity verification information
• Financial account verification
• Credit or background checks
• Payment information
• Escrow and transaction settlement details

Where possible, sensitive documents submitted during verification are deleted after the verification process is complete unless retention is required by law or operational necessity.

We use your information solely for the purposes of operating the Kletch platform and facilitating property transactions. These uses include:

• Creating and managing your user account
• Facilitating property applications and buyer eligibility reviews
• Sharing necessary information with verified partners (such as sellers and lenders)
• Enabling identity verification and document validation
• Facilitating electronic signing of agreements
• Providing customer support and responding to inquiries
• Complying with applicable legal and regulatory obligations
• Improving platform security, reliability, and user experience

Kletch does not sell personal data and does not use personal data for advertising purposes.

We share information only when necessary to complete services requested by you or to operate the platform.

Your information may be shared with the following categories of partners:

• Partner Lenders – To review and respond to mortgage or financing applications.
• Partner Sellers or Developers – To confirm property interest, coordinate documentation, or complete property transactions.
• Third-Party Verification Providers – Licensed service providers that perform identity verification, document validation, compliance screening, or other verification processes.
• Payment and Settlement Providers – Licensed payment or settlement providers that process payments and coordinate transaction disbursements.
• Legal and Professional Advisors – Law firms or professional service providers involved in closing or documenting property transactions.

All third parties receiving data are expected to maintain appropriate confidentiality and security safeguards.

Kletch follows a minimal data retention approach.

We retain only information necessary to operate the platform and meet legal or contractual obligations. This may include:

• Account registration details
• Summarized employment or income information
• Application metadata
• Verification status results (not original verification documents)
• Signed agreements where legally required

Sensitive documents submitted for verification are deleted once verification is completed, copies have been transmitted to the appropriate partners where required, and retention is no longer necessary for legal or operational purposes.

You may request deletion of your data at any time unless retention is required for fraud prevention, dispute resolution, or legal compliance.

Kletch implements industry-standard security measures designed to protect user data, including:

• Encrypted data storage
• Secure HTTPS/TLS data transmission
• Role-based access controls
• Vendor security and compliance assessments
• Ongoing monitoring and internal security reviews

While we take reasonable measures to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

You are responsible for safeguarding your account credentials and maintaining the confidentiality of your password.

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal data
• Withdraw consent where processing is based on consent

Requests can be submitted by contacting us at: support@usekletch.com

Because Kletch operates across multiple jurisdictions, your data may be processed in:

• Canada
• The country where the property transaction occurs
• Other jurisdictions where authorized service providers operate

When data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place consistent with applicable privacy laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Kletch is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.

We may update this Privacy Policy periodically to reflect changes in our services, regulatory requirements, or operational practices.

If we make material changes, the updated policy will be posted on our website with a revised effective date. Continued use of the platform after updates constitutes acceptance of the revised policy.

If you have questions or concerns regarding this Privacy Policy, please contact:

support@usekletch.com